Optional delivery protection
Hassle-Free Delivery Guarantee
Add Delivery Protection at checkout for help with eligible packages that are lost, stolen in transit, or damaged before delivery.
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Add it at checkout
Delivery Protection is optional and must be selected for the order before checkout is completed.
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Email our team
For help with an eligible Delivery Protection claim, email support@buysnacksonline.com with your order number and checkout email.
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A simpler resolution
Approved claims can be reshipped or refunded without requiring you to manage the carrier claim yourself.
Frequently asked questions
Delivery Protection, explained
What is the Hassle-Free Delivery Guarantee?
Galactic Snacks partners with ShipAid to offer optional Delivery Protection from the time an order leaves our warehouse until the carrier marks it delivered. If an eligible shipment is damaged, lost, or stolen in transit, email support@buysnacksonline.com and Galactic Snacks will handle the carrier-side process.
What does Delivery Protection cover?
Coverage applies to eligible damage, loss, or theft by the shipping carrier while the package is in transit. Coverage ends when the package is marked delivered.
What does Delivery Protection not cover?
It does not cover theft after delivery, weather or temperature damage such as melting or freezing, incorrect or incomplete delivery addresses, or delayed delivery. Ordering temperature-sensitive items is at the customer's discretion. See the shipping policy for the store's current terms.
What if I do not add Delivery Protection?
Galactic Snacks will help provide information for a carrier claim, but the carrier controls its requirements, timing, and decision. A carrier may require a waiting period, a contents-and-value list, or photos before reviewing a claim.
How much does Delivery Protection cost?
The current ShipAid fee starts at $0.99 and is calculated at 3% of the order value, with a $15 cap on orders over $500. The checkout amount shown when you place the order is the controlling price.
How do I request help with a Delivery Protection claim?
Email support@buysnacksonline.com with the order number, the email address used at checkout, and a description of the issue. For damage claims, include clear photos that show the package and affected products.
How quickly is an approved claim resolved?
The current Galactic Snacks commitment is to reship or refund an approved claim within two business days. Claim review time can vary if additional information is needed.
Still need help?
Contact Galactic Snacks support with questions about an order, a claim, or your delivery options.