Refund policy

Food and Beverage Returns

For food-safety reasons, Galactic Snacks cannot accept returns of food or beverage products. Sales of food and beverage products are final except when Galactic Snacks approves a remedy under the Freshness Guarantee, paid Delivery Protection, an incorrect shipment, or applicable law.

Freshness Guarantee

Every food or beverage product is guaranteed to arrive before its best-by date. The Freshness Guarantee concerns the printed best-by date only; it does not cover melting, freezing, weather damage, carrier delay, or a customer's personal flavor preference.

If an item arrives on or after its best-by date, contact support@buysnacksonline.com within 30 days of delivery and include the order number plus a clear photo of the affected product and date code.

For an approved freshness claim, the customer may choose either:

• A refund for the affected product; or
• Store credit for the affected product.

The freshness remedy applies to the affected product, not to unaffected items in the order.

Orders Without Delivery Protection

If optional Delivery Protection was not purchased for the order, Galactic Snacks' responsibility for loss, theft, damage, or delay ends when the package is handed to the shipping carrier, except where applicable law requires otherwise. Customers are responsible for filing and managing carrier claims through the carrier's official claim process.

• USPS domestic claims
• UPS claims support

The carrier controls its requirements, review timing, eligibility, and decision. Galactic Snacks does not guarantee a refund, replacement, or other resolution for an unprotected shipment after carrier handoff.

Any assistance Galactic Snacks chooses to provide for an unprotected shipment is discretionary, is not guaranteed, does not waive this policy, and does not create an obligation for another claim.

Orders With Paid Delivery Protection

Paid Delivery Protection applies only when it was purchased for the specific order before checkout was completed and appears on the order confirmation. Eligible protection begins when the package leaves our warehouse and ends when the carrier marks it delivered. Eligible claims can include loss, theft in transit, or damage before delivery.

Delivery Protection does not cover theft after delivery, delayed delivery, weather or temperature damage, an incorrect or incomplete shipping address, or another stated exclusion.

Email support@buysnacksonline.com with the order number, checkout email, and a description of the issue. Include clear photos for damage claims. Approved protected claims may be resolved by reshipment or refund, depending on the circumstances.

Non-Food Returns

Requests to return eligible non-food merchandise must be made within 30 days of delivery and are subject to Galactic Snacks approval. Contact support@buysnacksonline.com before sending an item back. Do not mail a return until our team provides authorization and return instructions.

Unless the item was defective, covered by an approved paid Delivery Protection claim, or shipped incorrectly, the customer is responsible for approved return-shipping costs. Original shipping charges are non-refundable unless Galactic Snacks specifically approves them or applicable law requires otherwise.

Order Cancellations

Orders may be canceled before they enter the fulfillment process. Because we work to process and ship orders quickly, cancellation requests are not guaranteed once an order has been placed.

If a customer requests cancellation after payment has already been captured, any refund may be reduced by the non-refundable payment-processing fees retained by our payment processor. These fees are charged when the original payment is processed and are not returned to us when a refund is issued. This deduction is not retained by Galactic Snacks as profit.

If payment has only been authorized and has not yet been captured, no payment-processing fee deduction will apply.

If Galactic Snacks cancels an order because of inventory availability, fulfillment issues, suspected fraud, address restrictions, shipping restrictions, or another issue on our end, the customer will receive a full refund unless otherwise required by law.

Approved Refunds

Approved refunds are issued to the original payment method. Financial-institution processing times vary, so the credit may take several business days to appear after Galactic Snacks processes it.

Contact Us

Email support@buysnacksonline.com with questions about a return, refund, freshness issue, cancellation, or paid Delivery Protection claim. Include the order number and the email address used at checkout.

Nothing in this policy limits rights available under applicable law for defective, damaged, incorrectly shipped, or otherwise nonconforming products.