Shipping policy

Where We Ship

Galactic Snacks currently ships to addresses within the contiguous United States (the lower 48 states). We do not currently ship to Alaska, Hawaii, United States territories, or international destinations.

Shipping Rates

Standard shipping is $10 per order. Orders with a subtotal of $75 or more qualify for free standard shipping. The free-shipping threshold is calculated after discounts and before tax.

Order Processing

Most orders leave our Massachusetts warehouse within 3 business days. Business days do not include weekends or holidays. Unforeseen circumstances, including severe weather, busy seasons, unusually high order volume, carrier disruption, inventory discrepancies, or other operational issues, may extend processing time.

Carrier Selection

Galactic Snacks reserves the right to select or change the shipping carrier and service used for an order based on the destination, package size or contents, carrier availability, cost, and operational needs. References to standard shipping or estimated transit time do not promise a specific carrier or service unless Galactic Snacks expressly agrees otherwise in writing.

Transit and Delivery Timing

Transit begins after the carrier accepts the package and varies by destination. Weather, holidays, service interruptions, and other carrier conditions can cause delays outside Galactic Snacks' control. Galactic Snacks does not guarantee delivery by any date, including dates estimated by Galactic Snacks, displayed at checkout, or provided by the carrier.

Customers ordering for a holiday, birthday, event, trip, or other time-sensitive purpose accept the risk that the carrier might not deliver the package by the desired date.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact support@buysnacksonline.com as soon as possible if an address needs to be corrected. Once an order enters fulfillment or is transferred to the carrier, Galactic Snacks cannot guarantee that an address can be changed. An incorrect or incomplete address is not covered by optional Delivery Protection.

Orders Without Delivery Protection

If optional Delivery Protection was not purchased for the order, Galactic Snacks' responsibility for loss, theft, damage, or delay ends when the package is handed to the shipping carrier, except where applicable law requires otherwise. The customer is responsible for filing and managing any carrier claim and complying with the carrier's evidence, timing, and eligibility requirements. The carrier controls the claim decision.

Carrier claim portals:

• USPS domestic claims
• UPS claims support

If Galactic Snacks selects another carrier, use that carrier's official claim process. Galactic Snacks can provide available shipment documentation, but does not guarantee that a carrier will approve or pay a claim.

Galactic Snacks may choose to assist with or resolve an issue involving an unprotected shipment as a customer-service courtesy. Any such assistance is discretionary, is not guaranteed, does not waive this policy, and does not create an obligation to provide the same resolution for another shipment or claim.

Orders With Paid Delivery Protection

Galactic Snacks partners with ShipAid to offer optional Delivery Protection. Delivery Protection must be purchased for the specific order before checkout is completed and must appear on the order confirmation.

For an order that includes paid Delivery Protection, eligible coverage begins when the package leaves our warehouse and ends when the carrier marks it delivered. It applies only to eligible packages that are lost, stolen in transit, or damaged before delivery.

Delivery Protection does not cover:

• Theft or loss reported after the carrier marks the package delivered;
• Weather or temperature damage, including melting or freezing;
• Delayed or late delivery;
• An incorrect or incomplete shipping address; or
• Any other exclusion stated in the Delivery Protection terms presented with the order.

To request help with an eligible protected-order claim, email support@buysnacksonline.com with the order number, the email address used at checkout, and a description of the issue. For damage claims, include clear photos of the package and affected products. Galactic Snacks will handle the customer resolution and carrier-side process for an approved protected claim. Approved claims may be resolved by reshipment or refund, depending on the circumstances.

Read the full Hassle-Free Delivery Guarantee explanation for current coverage details.

Delivery Questions

For general help with a shipment, email support@buysnacksonline.com and include the order number plus the email address used at checkout. Contacting Galactic Snacks about an unprotected shipment does not transfer carrier responsibility to Galactic Snacks or guarantee a refund, replacement, or other resolution.